Back to home
Support & contact

We reply
right away.

Most requests are handled in 1 click below — cancel, get a refund, delete your account, exercise your data rights. No need to wait for an email.

FAQ

Read before writing
Why was I charged after my $1 payment?+

The $1 doesn't pay for the subscription — it unlocks your photo and starts the 3-day trial. The current plan is $14.99 / month. Other prices existed in past campaigns, such as $3.99 / week or $19.99 / month. It starts automatically 3 days after your trial, unless you cancel first in "My account".

This is stated clearly on the paywall, in the payment summary, in the FAQ, in the Terms of Sale and in the Stripe confirmation email. If the amount charged doesn't match what you were shown, it's a technical bug: request a refund in 1 click and a human will review your case within 48h.

What is PeakMe really for?+

PeakMe analyzes your face from your photos and gives you a score, a detailed report (strong features, areas to improve, symmetry, style, haircut, beard, wardrobe) and a personalized plan to maximize your physical potential. It's a structured analysis with concrete recommendations, used by people who want to improve without spending 6 months researching alone online.

Are my photos safe?+

Yes, completely. Nobody at PeakMe looks at your photos. They are never shared with third parties, never resold, never used to train a public AI model. They stay private, encrypted in transit and at rest on secure cloud infrastructure, and visible only in your account. You can permanently delete everything at any time in 1 click (the "Delete my account" button above) — deletion is immediate and irreversible, photos included.

Solve it in 1 click

Fastest way
Or talk to a human

Special case?

Your request doesn't fit the cases above? Write to us. A human on the team replies personally within 48 business hours, by email or phone.

Read before writing: our policy

  • No refund for a change of mind, forgetting to cancel or not using the service: by subscribing you request immediate delivery and waive the withdrawal right.
  • Refunds are reviewed only in case of a confirmed bug,of double charge or a technical issue on our side.
  • To stop the charges, use the online cancellation : access stays active until the end of the period already paid.
  • The current subscription is $14.99/month after the 3 days at $1. Past campaigns used other prices ($3.99/week, $19.99/month).

Details in our Terms of Sale and Terms of Use.

Photos or videos (proof)Screenshot, bank statement, bug video... 5 files max, 25 MB per file.

Personal reply within 48 business hours by email or phone.

By writing to us, you accept our privacy policy.