Publisher's contact details: see Legal Notice.
1. Purpose
These Terms of Use govern access to and use of the PeakMe service, an online application for AI-assisted aesthetic analysis and glow-up coaching, available worldwide.
2. Acceptance
Using the service implies full and unreserved acceptance of these Terms. The user represents that they are at least 18 years old or have the authorization of a legal representative in accordance with the law applicable to them.
3. User account
The user is responsible for keeping their credentials confidential. The publisher reserves the right to suspend any account in the event of fraudulent use.
4. AI service — nature and limits
You are interacting with an artificial intelligence system. Analyses, suggested haircuts, transformed photos and 30-day plans are generated by artificial intelligence for informational and inspirational purposes only. They do not constitute medical, dermatological or psychological advice in any way. The user remains free in all their decisions. Detailed AI transparency information is set out in articles 34 to 38 below.
4 bis. Premium subscription content
The paid subscription grants access to a comprehensive and detailed strength-training plan, including exercise sheets with real movement photos (actual demonstrations), structured session programs, progress tracking, load and repetition recommendations, along with the full aesthetic coaching (AI photo analysis, 30-day beauty plan, barber brief, skincare routine, style recommendations and AI rendering). This content is delivered online, intangibly, and updated regularly.
5. Uploaded photos
The user warrants that they hold the rights to the photo submitted. Photos are processed confidentially (see Privacy Policy) and are never used for advertising without explicit consent. Processing complies with the UAE Federal Law No. 45 of 2021 (PDPL) and international data protection standards.
6. Conduct
Prohibited, notably under the UAE Federal Law No. 5 of 2012 (as amended) on combating cybercrime and the UAE Penal Code: uploading photos of others without consent, or content that is illegal, pornographic, hateful, defamatory or violent.
7. Liability
The publisher cannot be held responsible for a perceived aesthetic outcome after applying the recommendations. The user remains the sole judge.
8. Payment, immediate execution and non-refund
The service is digital content executed immediately after payment. By confirming payment, the user expressly requests the immediate start of the service and unequivocally waives any right of withdrawal, return or cancellation. Under UAE law (Federal Law No. 15 of 2020 on consumer protection and Federal Law No. 14 of 2023 on electronic commerce), as in most international jurisdictions, no statutory right of withdrawal applies to this type of digital content once execution has begun. Payment grants access to the service: since this access is delivered immediately, no refund will be granted for change of mind, non-use, or a result perceived as not meeting personal expectations. Full terms and technical exceptions are set out in the Terms of Sale.
Consumers in the European Union / EEA. Directive 2011/83/EU grants consumers a 14-day right of withdrawal. For digital content not supplied on a tangible medium, this right is lost under Article 16(m) where performance has begun with the consumer's prior express consent and their acknowledgement that they thereby lose the right of withdrawal. Before payment, PeakMe therefore asks you to confirm both points explicitly; you receive confirmation of that consent with your order confirmation. If you do not give that consent, the service starts only after the 14-day period and you keep your full right of withdrawal, which can be exercised without reason via the contact form. Nothing here removes the EU statutory legal guarantee of conformity for digital content (Directive (EU) 2019/770): if the service is not in conformity, you are entitled to have it brought into conformity or to a price reduction or refund, free of charge.
Payments are processed by Stripe (Merchant of Record). The transaction will appear on the bank statement under the name NOVEXA STUDIO (or a shortened form such as "NOVEXA" or "NOVEXA STU").
9. Testimonials, reviews and displayed figures
Reviews, comments and testimonials displayed on the site (particularly on the homepage and checkout page) are illustrative testimonials based on fictional scenarios, representative of the type of feedback the PeakMe method aims to elicit. First names used are fictional and no real person is identified. These testimonials are purely inspirational and do not constitute a promise of results: individual results may vary.
Figures communicated (number of users, transformations completed, average ratings, etc.) are given for information only and can be substantiated on written request via the contact form.
10. Photo confidentiality — access and processing
The publisher does not manually review the photos sent by users. They are transmitted directly to third-party AI engines (automated processing) to generate the transformation, then stored in encrypted form solely to allow the user to access their result from their account.
No PeakMe staff member has access to users' photo galleries in the normal course of the service. Exceptional technical access may be performed only at the user's explicit request (for example, to diagnose a generation bug reported via support) or in the event of a legal obligation.
The user may at any time request the complete deletion of their photos and account via the "Delete my account" button in their personal dashboard or via the contact form.
11. Bugs, generation failures and support
The service relies on third-party AI models that are constantly evolving. Despite our controls, errors, visual artifacts or generation failures may occur (distorted face, inconsistent haircut, result not matching expectations, etc.). This is a technical hazard inherent to AI technology and not a failure of the service.
In case of an unsatisfactory or buggy result, the user is invited to contact support via the contact form or from their personal dashboard. The publisher undertakes to examine each request in good faith and to offer, at its sole discretion, a new free generation or an appropriate goodwill gesture. This obligation to review does not constitute an automatic right to a refund (see article 8).
Given the success of the service and the high volume of generations processed, the publisher cannot guarantee a response time shorter than 48 to 72 business hours during peak periods.
12. Modification
The publisher may modify these Terms at any time. The applicable version is the one online on the day of connection.
13. No guarantee of results — informational nature
All analyses, scores, ratings, recommendations, plans, briefs and generated content are provided for informational and inspirational purposes only. They constitute neither a guarantee of result, nor medical, scientific, dermatological, nutritional, psychological, legal, financial or any other professional advice. No particular result is guaranteed, and outcomes vary from one individual to another. For any health-related matter, the user must consult a qualified professional.
14. Limits inherent to artificial intelligence
Analyses and renderings are produced using artificial intelligence systems, which are probabilistic by nature and may contain errors, inaccuracies, approximations, biases, visual artifacts or variations between two generations from the same input. The user expressly acknowledges these limits and remains solely responsible for the decisions they take on the basis of the results provided.
15. Photographs — warranty of rights
The user warrants that they own the photographs uploaded or hold all necessary authorizations and consents, including the consent of any person appearing in them. Uploading photographs of third parties without their consent is strictly prohibited. The user indemnifies the publisher against any third-party claim arising from a breach of this warranty, to the extent permitted by applicable law.
16. Prohibited uses
The following are expressly prohibited:
- fraud, payment fraud or abusive chargebacks;
- identity theft or impersonation of a third party;
- use of photographs without the authorization of the persons concerned;
- scraping or automated data extraction;
- reverse engineering, decompilation or disassembly;
- copying, reproducing or deriving the algorithms, models or prompts;
- use of bots, scripts or automated agents;
- any attempt to circumvent the service's technical limitations, quotas or paywalls;
- resale, sublicensing, rental or redistribution of the service or its outputs as a competing service;
- any use contrary to applicable laws or regulations.
17. Limitation of liability
To the fullest extent permitted by applicable law, the publisher shall not be liable for: decisions taken by the user; financial loss; loss of revenue, profit, opportunity or clientele; loss or corruption of data; any indirect or consequential damage; temporary unavailability of the service; software bugs; or the malfunction, interruption or failure of a third-party provider (Stripe, hosting provider, AI provider, CDN, cloud, email provider, etc.).
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, in particular in the event of fraud, wilful misconduct, gross negligence, or death or personal injury. Consumers residing in the European Union retain the benefit of the mandatory protections of the law of their country of residence.
18. Cap on liability
Save for mandatory legal provisions to the contrary, the publisher's total aggregate liability, all causes combined, is limited to the amount actually paid by the user during the twelve (12) months preceding the event giving rise to the claim.
19. Suspension or deletion of an account
The publisher may suspend or delete an account immediately, without compensation, in the event of fraud, attempted hacking, breach of these Terms or of the Terms of Sale, abusive behaviour towards support, unlawful activity, or any risk to the security or integrity of the platform. Where required by applicable law, the user is informed of the measure and may contest it via the contact form.
20. Changes to the service
The publisher may at any time modify, improve, remove or add features, evolve its algorithms and models, change its interface or update its services, without such changes giving rise to any right to compensation, provided the essential characteristics of the paid service are preserved.
21. Force majeure
The publisher shall not be liable for any failure caused by an event beyond its reasonable control, including: internet or network outage, natural disaster, war or act of terrorism, cyberattack, power failure, epidemic or pandemic, unavailability or discontinuation of a third-party provider, strike, or administrative or judicial decision.
22. Intellectual property
The software, interfaces, source code, algorithms, models, prompts, databases, analyses, generated content, texts, designs, logos, trademarks, visuals and graphic elements remain the exclusive property of the publisher or its partners. Access to the service grants the user a personal, non-exclusive, non-transferable and revocable licence to use their own results for private, non-commercial purposes only. Any other reproduction, representation or adaptation is prohibited without prior written authorization.
23. Evidential value of electronic records
Technical journals, server logs, payment history, timestamps, connection records and electronic communications kept by the publisher and by Stripe shall constitute evidence between the parties as to the facts they record, until proof to the contrary is produced.
24. Account security
The user is solely responsible for the confidentiality of their credentials and password, and for all actions carried out from their account. Any suspected compromise must be reported without delay via the contact form.
25. Payments
Payments are processed exclusively by Stripe. The publisher never stores banking data. Any bank charges, currency-conversion fees or fees applied by the user's bank remain the user's responsibility.
26. Termination
Termination ends the automatic renewal of the subscription and takes effect at the end of the period already paid for. It does not give rise to a refund of periods already paid, save for mandatory legal provisions to the contrary.
27. Severability
If any provision of these Terms is held void, unlawful or unenforceable, that provision shall be limited or severed to the minimum extent necessary and all remaining provisions shall remain in full force and effect.
28. Entire agreement
These Terms, together with the Terms of Sale and the Privacy Policy, constitute the entire agreement between the publisher and the user regarding the service and supersede any prior agreement or representation relating thereto.
29. Waiver
The failure by the publisher to exercise a right or to enforce a provision immediately shall not be construed as a waiver of that right or provision.
30. Assignment
The publisher may freely assign or transfer all or part of its rights and obligations under these Terms in the context of a merger, acquisition, restructuring or transfer of business, provided the level of protection afforded to the user is maintained. The user may not assign their account or rights without prior written consent.
31. Contractual language
The English version of these Terms is the official version. In the event of divergence with any translation, the English version prevails, without prejudice to the mandatory rules applicable to consumers in their country of residence.
32. Updates to the Terms
The publisher may amend these Terms at any time. New versions take effect upon publication or, where applicable law so requires, after notification to users, who may terminate their subscription if they do not accept the new version.
33. Governing law
These Terms are governed by the law of the United Arab Emirates, regardless of the user's country of residence. Any dispute, failing amicable resolution, shall fall within the exclusive jurisdiction of the courts of Dubai Silicon Oasis (United Arab Emirates). Consumers residing in the European Union nonetheless retain the benefit of the mandatory protective provisions and the courts of their country of residence where applicable law so provides.
34. AI transparency — how PeakMe uses artificial intelligence
In accordance with Article 50 of Regulation (EU) 2024/1689 (AI Act), we inform you clearly and in advance that:
- You are interacting with an AI system. The analysis, scores, barber brief, skincare and style advice, 30-day plan and workout guidance are produced by AI, not by a human expert reviewing your file.
- The images you receive are AI-generated or AI-manipulated. The "after" photo is a synthetic simulation of your face, not a photograph and not a prediction of your actual future appearance. These outputs are marked as AI-generated in the interface and, where technically supported by our providers, carry machine-readable provenance metadata (e.g. C2PA / SynthID-type watermarking applied by the image model).
- Before/after visuals shown in our marketing are likewise AI-generated illustrations; no real person is photographed.
- You must not present PeakMe outputs as authentic photographs of a real person, nor use them to mislead third parties.
35. AI models used and their role
PeakMe is a deployer of third-party general-purpose AI models accessed through secured APIs. As at the last update of these Terms, the service relies on multimodal models from OpenAI (GPT family) and Google (Gemini / Vertex family), used respectively for text analysis and plan generation, and for image generation and editing. We may change or combine providers and model versions at any time to improve quality, cost or availability; the categories of processing described here remain unchanged. The current list of AI sub-processors is set out in the Privacy Policy.
Your inputs are sent to these providers under contractual terms that prohibit training on your data. PeakMe does not train, fine-tune or retrain any model on user photos.
36. Prohibited AI practices — what PeakMe does not do
PeakMe does not implement any practice prohibited by Article 5 of the AI Act and does not operate a high-risk AI system within the meaning of Article 6. In particular, the service performs no facial recognition or biometric identification, does not create biometric templates, does not build a facial database, performs no emotion recognition, no biometric categorisation by protected characteristics (origin, religion, health, sexual orientation, political opinions), no social scoring, and no assessment used for access to employment, education, credit, insurance, essential services or law enforcement purposes. Aesthetic scores are subjective, heuristic and purely indicative.
37. Human oversight, contestation and AI literacy
No AI output produces a legal or similarly significant effect on you: you remain free to follow it or not. You may nonetheless request human review of any analysis, image or plan, express your point of view and contest the result via the contact form. Where a result is manifestly erroneous, distorted or unusable, we will re-run the generation free of charge or correct the content. Our team is trained on the capabilities and limits of the models used (AI literacy, Article 4 of the AI Act).
38. Limits of AI outputs — no professional advice
AI outputs are probabilistic. They may be inaccurate, biased, inconsistent between two generations, or unrealistic. They are never a diagnosis and never a substitute for a doctor, dermatologist, nutritionist, psychologist, coach or barber. PeakMe makes no claim of medical, cosmetic surgery or therapeutic efficacy and does not encourage any dangerous practice, extreme diet or medical procedure. If our content ever causes you distress regarding your body image, stop using the service and seek support from a qualified professional.