Last updated: July 2, 2026
1. Seller identification
The PeakMe service is published by NOVEXA STUDIO - FZCO, a Free Zone Company registered in the United Arab Emirates (trade license No. 90184, issued by the Dubai Integrated Economic Zones Authority), registered office at DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai (United Arab Emirates). Full contact details: see the Legal Notice. Applicable local taxes (VAT, sales tax, local equivalents) are calculated, collected and remitted directly by Stripe (see article 5). Hosting: Cloudflare / Supabase.
2. Scope
These Terms of Sale apply, without restriction or reserve, to any order placed on the PeakMe website worldwide by a consumer of legal age under the law applicable to them (at least 18 years old). Placing an order implies the buyer's full and unreserved adherence to these Terms. These Terms are governed by the law of the United Arab Emirates, in particular Federal Law No. 15 of 2020 on consumer protection and its implementing decree No. 66 of 2023, the Federal Decree-Law No. 14 of 2023 on electronic commerce, and Federal Law No. 45 of 2021 (PDPL) on personal data protection.
3. Service sold
PeakMe is a digital service providing comprehensive AI-assisted aesthetic coaching: photo analysis, personalized 30-day plan, barber brief, skincare routine, style recommendations and AI rendering. The paid subscription additionally includes a comprehensive and detailed strength-training plan with exercise sheets illustrated by real movement photos, structured session programs, progress tracking and load guidance. The service is delivered online, intangibly, and executed immediately upon payment confirmation.
4. Pricing and subscription terms
Initial access: €1.00 (or equivalent in local currency) for the first 3 days, providing immediate access to the diagnosis, 30-day plan and AI rendering. Applicable local taxes are calculated automatically at checkout by Stripe (Merchant of Record), based on the customer's billing country.
After this 3-day period, unless cancelled, access is automatically renewed under the following plan, presented clearly and visibly on the checkout page at subscription:
- €14.99 per month (current plan).
Historical plans of €3.99 per week or €19.99 per month may still apply to users who subscribed under a previous acquisition campaign (lawful A/B pricing tests); these users continue on their original plan until cancellation.
The exact price applied to the user is the one repeatedly displayed on the checkout page (just below the payment button, in the central block of the page and in the associated FAQ) before any confirmation, and reminded in the confirmation email. The user can cancel at any time from "My account → Subscription → Cancel": cancellation is immediate and takes effect at the end of the already-paid period. No pro-rata refund is due.
5. Payment & processing by Stripe (Merchant of Record)
Payment is processed by Stripe and its affiliated entities, a provider certified PCI-DSS Level 1. Card data never transits through or is stored on our servers. Credit card, Apple Pay, Google Pay and the main local payment methods are accepted, regardless of the customer's jurisdiction.
Stripe acts as Merchant of Record for all transactions. In this capacity, Stripe: (i) collects payment in its own name on behalf of NOVEXA STUDIO - FZCO, (ii) calculates, collects, reports and remits applicable taxes in each relevant jurisdiction, (iii) issues the invoice to the customer, (iv) handles disputes, chargebacks and payment refunds, and (v) answers billing support requests. NOVEXA STUDIO - FZCO remains responsible for delivering and supporting the service (access, content, results). The statement descriptor on the bank statement shows "NOVEXA STUDIO" (or a shortened form such as "NOVEXA" or "NOVEXA STU").
6. Delivery of the digital service
Access to the service is opened immediately after payment confirmation and account creation. No delivery time applies. The user acknowledges having a device and internet connection allowing use of the service.
7. Immediate execution and no right of withdrawal
The PeakMe service is a digital content with immediate execution. Upon payment confirmation, the user instantly accesses the AI diagnosis, HD photo rendering and personalized plan. By confirming payment, the user expressly requests the immediate start of the service and unequivocally waivesany right of withdrawal, return or cancellation.
In accordance with UAE law (in particular Federal Law No. 15 of 2020 on consumer protection and Federal Law No. 14 of 2023 on electronic commerce), as well as with the practice of most international jurisdictions, no statutory right of withdrawal applies to this type of digital content once execution has begun.
As a result, no refund will be granted for change of mind, non-use, a result perceived as not meeting personal expectations, or any other subjective reason. Payment grants access to the service: since this access is delivered immediately, the publisher's contractual obligation is deemed fulfilled.
The only exceptions are: (i) a technical fault attributable to the publisher preventing access to the service for more than 7 consecutive days (see article 8), or (ii) a goodwill gesture granted at the publisher's sole discretion, without this constituting an acquired right.
Consumers in the European Union / EEA. Directive 2011/83/EU grants a 14-day right of withdrawal. For digital content not supplied on a tangible medium, that right is extinguished under Article 16(m) only where the consumer has given prior express consent to immediate performance and acknowledged that they thereby lose the right of withdrawal, the trader having confirmed that consent on a durable medium. PeakMe collects both confirmations on the checkout page before any charge and reproduces them in the order confirmation email. A consumer who does not give that consent keeps the full 14-day withdrawal right, the service then starting after that period. This waiver does not affect the legal guarantee of conformity for digital content (Directive (EU) 2019/770): if the service is not in conformity with the contract, the consumer is entitled, free of charge, to have it brought into conformity or to an appropriate price reduction or refund.
8. Publisher's liability
The publisher undertakes to deliver the service with diligence and according to industry standards, without however being bound by an obligation of result given the nature of the service (coaching and recommendations). PeakMe is not a substitute for medical, nutritional, dermatological or professional sports advice: if you have any health concerns, consult a qualified professional. In the event of a technical fault attributable to the publisher preventing access to the service for more than 7 consecutive days, the user may request a pro-rata refund for the unavailable period.
9. Customer service and complaints
Any question or complaint can be addressed via the contact form or via the "Support" form available in the user account. Response within 48 business hours.
10. No guarantee of results and limits of artificial intelligence
The service provides analyses, scores, recommendations and content generated with the assistance of artificial intelligence, supplied for informational purposes only. They constitute neither a guarantee of result nor medical, scientific, psychological, legal or professional advice, and may contain errors, inaccuracies, approximations or variations. The buyer remains solely responsible for the decisions they take on the basis of the results provided.
11. Prohibited uses and account suspension
Fraud, identity theft, use of third-party photographs without consent, scraping, reverse engineering, copying of algorithms, automated data extraction, use of bots, circumvention of the service's technical limitations, resale or redistribution of the service, and any use contrary to applicable law are prohibited (see article 16 of the Terms of Use). The seller may suspend or delete the account immediately, without compensation, in the event of fraud, attempted hacking, breach of these Terms, abusive behaviour, unlawful activity or risk to the platform's security.
12. Limitation and cap on liability
To the fullest extent permitted by applicable law, the seller shall not be liable for decisions taken by the buyer, financial loss, loss of revenue or clientele, loss of data, indirect damage, temporary unavailability, software bugs, or the malfunction of a third-party provider (Stripe, hosting provider, AI provider, CDN, cloud, etc.). Save for mandatory legal provisions to the contrary, the seller's total aggregate liability is limited to the amount actually paid by the buyer during the twelve (12) months preceding the event giving rise to the claim. Nothing excludes liability that cannot lawfully be excluded, and consumers residing in the European Union retain the mandatory protections of their country of residence.
13. Force majeure
Neither party shall be liable for any failure caused by an event beyond its reasonable control, including internet outage, natural disaster, war, cyberattack, power failure, epidemic or pandemic, unavailability of a third-party provider, or administrative or judicial decision.
14. Changes to the service and to these Terms
The seller may modify, improve, remove or add features, evolve its algorithms, change its interface or update its services at any time, without giving rise to any right to compensation, provided the essential characteristics of the paid service are preserved. These Terms may be amended at any time; new versions take effect upon publication or, where applicable law so requires, after notification to customers. The version applicable to an order is the one in force at the time the order is placed.
15. Intellectual property
The software, interfaces, algorithms, prompts, databases, analyses, content, texts, designs, logos, trademarks, visuals and graphic elements remain the exclusive property of NOVEXA STUDIO - FZCO or its partners. The purchase grants a personal, non-exclusive, non-transferable and revocable licence to use one's own results for private, non-commercial purposes.
16. Payments, account security and electronic evidence
Payments are processed exclusively by Stripe; the seller never stores banking data, and any bank or currency-conversion charges remain the buyer's responsibility. The buyer is solely responsible for the confidentiality of their credentials and for all actions carried out from their account. Server logs, technical journals, payment history, timestamps and electronic records kept by the seller and by Stripe shall constitute evidence between the parties until proof to the contrary is produced.
17. Termination
Termination ends the automatic renewal of the subscription and takes effect at the end of the period already paid for. It does not give rise to a refund of periods already paid, save for mandatory legal provisions to the contrary and the exceptions set out in article 7.
18. Severability, entire agreement, waiver and assignment
If any provision is held void or unenforceable, the remaining provisions remain fully applicable. These Terms, together with the Terms of Use and the Privacy Policy, constitute the entire agreement between the parties and supersede any prior agreement relating to the service. The seller's failure to exercise a right does not constitute a waiver of that right. The seller may freely assign all or part of its rights and obligations in the context of a merger, acquisition, restructuring or transfer of business, provided the level of protection afforded to the buyer is maintained.
19. Contractual language
The English version of these Terms is the official version; in the event of divergence with any translation, the English version prevails, without prejudice to the mandatory rules applicable to consumers in their country of residence.
20. Governing law and jurisdiction
These Terms of Sale are subject to the law of the United Arab Emirates, regardless of the buyer's country of residence. Failing amicable resolution, any dispute shall be brought before the competent courts of Dubai Silicon Oasis (United Arab Emirates). Consumers residing in the European Union retain the benefit of the mandatory protective provisions and the courts of their country of residence where applicable law so provides.
21. Mandatory protection of EU/EEA consumers
In accordance with Article 6(2) of Regulation (EC) No 593/2008 (Rome I), the choice of UAE law may not deprive a consumer habitually resident in an EU/EEA Member State of the protection afforded by the mandatory provisions of the law of that State. Such consumers may bring proceedings before, and be sued only before, the courts of their country of residence (Regulation (EU) No 1215/2012). This article prevails over article 20 for those consumers.
Prices displayed to EU consumers are inclusive of all applicable taxes; the total amount payable, the billing frequency, the minimum duration and the conditions for termination are shown before the "pay" button, in accordance with Article 8(2) of Directive 2011/83/EU. Subscription renewal is announced in advance and cancellation is possible at any time in a few clicks from "My account", with no penalty. A complaint may be addressed to us via the contact form; if no agreement is reached, the consumer may use any consumer mediation or alternative dispute resolution body competent in their country of residence, or the national consumer authority.
22. AI-generated deliverables — transparency and conformity
The buyer is expressly informed, before purchase and in accordance with Article 50 of Regulation (EU) 2024/1689 (AI Act), that the deliverables (analysis, scores, plan, briefs and the "after" image) are generated by artificial intelligence and that the transformed photo is a synthetic simulation, not a photograph and not a prediction of the buyer's actual future appearance. The models used are third-party general-purpose AI models (OpenAI GPT family, Google Gemini / Vertex family); providers and versions may change. The buyer's photo is never used to train any model. Conformity of the service is assessed against these expressly stated characteristics: an aesthetic result perceived as disappointing does not constitute a lack of conformity, whereas a non-delivered, corrupted or technically unusable deliverable does, and is remedied free of charge (regeneration, correction, or refund where remediation fails).
23. Personal data
Personal data collected in connection with an order is processed in accordance with the Privacy Policy, which forms an integral part of these Terms and complies with Regulation (EU) 2016/679 (GDPR) for EU/EEA buyers and with UAE Federal Law No. 45 of 2021 (PDPL) for all others. Billing data is processed by Stripe as Merchant of Record.